Delete your Dossier account

Dossier: AI Character Studio, published by clevero ab apps (Clevero AB) on Google Play, and Dossier by Clevero AB on the App Store.

You can delete your Dossier account and its data at any time, in the app or by asking us.

Delete in the app

Open Dossier and tap Settings.
Scroll to Delete account.
Tap Delete account and confirm.

Your account and its data are deleted straight away, and the app signs you out.

Ask us to delete it

If you no longer have the app, contact us through https://clevero.se/contact. Write "Delete my Dossier account" and, if you can, include the User ID shown in Dossier under Settings → Your account, and the device you used. We may ask a question to confirm the account is yours. We delete the account and confirm by email within 30 days.

Cancel your subscription first

Deleting your account does not cancel a subscription. Cancel it yourself:

Google Play: Play Store app → profile picture → Payments & subscriptions → Subscriptions → Dossier → Cancel.
App Store: Settings on your iPhone → your name → Subscriptions → Dossier → Cancel Subscription.

Unused credits end when the account is deleted and can't be restored.

What is deleted

your account and sign-in records;
your characters, their identity details and identity history;
reference photos and generated images, including the stored files;
prompts, scene descriptions and generation records;
uploads, credit balance and reservations, free-scene records, and reports you sent about images.

What may be kept

Third-party AI services that processed a request may keep it for up to 55 days under their own retention policy. Deleting your account stops any new processing.
Purchase records stay with Google Play or Apple and our payment provider, and we keep what bookkeeping law requires.
Crash reports and app analytics are linked to a random ID, not your name, and expire under those services' retention periods.

See the Dossier Privacy Policy and Terms of Use for more.